Return Policy
At Cotton Castle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 14-day return policy, starting from the day you receive your order.
To qualify for a return, please ensure that the item is in the same condition as when you received it. Additionally, you will need to provide proof of purchase or the receipt.
To initiate a return, please contact us at info@cottoncastle.fi
Once your return request is accepted, we will provide you with detailed instructions on how and where to send the package. Please note that we cannot accept returns that have not been requested in advance.
If you have any questions or concerns about the return process, please feel free to reach out to us at info@cottoncastle.fi. We are here to assist you.
We strive to process your return as efficiently as possible and provide you with a refund once the returned item is received and inspected. Please note that the refund will be issued using the same payment method used during the original purchase or otherwise agreed.
Please note that buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please be aware that when processing a refund, only the cost of the product will be reimbursed. Shipping fees are non-refundable. Additionally, please note that the time it takes for the refund to appear in your bank account or on your credit card statement may vary, as it is subject to the processing timelines of your financial institution.
Thank you for choosing Cotton Castle. We value your satisfaction and are committed to making your shopping experience enjoyable and hassle-free.