Shipping policy
At Cotton Castle, we strive to ensure a seamless and enjoyable shopping experience for our valued customers.
Once you place an order with Cotton Castle, we will process it within 2-5 business days or unless otherwise agreed.During peak seasons or promotional periods, there may be a slight delay in processing, but we will always strive to dispatch your order as quickly as possible.
Shipping costs are calculated based on the weight, dimensions, destination, and chosen shipping method for your order. The applicable shipping charges will be displayed during the checkout process before you complete your purchase. These costs may vary depending on the specific details of your order and the destination of delivery.
While we make every effort to ensure timely deliveries, please note that unforeseen circumstances such as weather conditions or customs delays may occasionally impact the delivery schedule.
If there is a delay in the delivery of your order or if we are unable to fulfill it completely, we will inform you within 30 calendar days from the date the order was placed. In such a situation, you have the option to cancel the order without any additional charges.
In the unlikely event that your package is damaged during transit or goes missing, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure you receive a satisfactory resolution.
If you have any questions or concerns regarding your order's status, please feel free to contact our customer support team. We will gladly assist you with any inquiries related to shipping, delivery, or tracking information.
Please note that this shipping policy is subject to change without prior notice. Any modifications or updates will be reflected on our website.
Kindly be aware that all our products are meticulously handmade or hand-printed. As a result, minor variations in color, size, or print may occur. These slight variations are inherent to the handmade or hand-printed nature of our products and add to their unique charm and individuality. We believe that these unique characteristics highlight the authenticity and artisanal craftsmanship of our products.