Shipping & Refund

Shipping policy

At Cotton Castle, we strive to ensure a seamless and enjoyable shopping experience for our valued customers.

Once you place an order with Cotton Castle, we will process it within 2-5 business days or unless otherwise agreed.During peak seasons or promotional periods, there may be a slight delay in processing, but we will always strive to dispatch your order as quickly as possible.

Shipping costs are calculated based on the weight, dimensions, destination, and chosen shipping method for your order. The applicable shipping charges will be displayed during the checkout process before you complete your purchase. These costs may vary depending on the specific details of your order and the destination of delivery.

While we make every effort to ensure timely deliveries, please note that unforeseen circumstances such as weather conditions or customs delays may occasionally impact the delivery schedule.

If there is a delay in the delivery of your order or if we are unable to fulfill it completely, we will inform you within 30 calendar days from the date the order was placed. In such a situation, you have the option to cancel the order without any additional charges.

In the unlikely event that your package is damaged during transit or goes missing, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure you receive a satisfactory resolution. 

If you have any questions or concerns regarding your order's status, please feel free to contact our customer support team. We will gladly assist you with any inquiries related to shipping, delivery, or tracking information.

Please note that this shipping policy is subject to change without prior notice. Any modifications or updates will be reflected on our website.

Kindly be aware that all our products are meticulously handmade or hand-printed. As a result, minor variations in color, size, or print may occur. These slight variations are inherent to the handmade or hand-printed nature of our products and add to their unique charm and individuality. We believe that these unique characteristics highlight the authenticity and artisanal craftsmanship of our products.



Return Policy


At Cotton Castle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 14-day return policy, starting from the day you receive your order.

To qualify for a return, please ensure that the item is in the same condition as when you received it. Additionally, you will need to provide proof of purchase or the receipt. 

 To initiate a return, please contact us at

 Once your return request is accepted, we will provide you with detailed instructions on how and where to send the package. Please note that we cannot accept returns that have not been requested in advance. 

If you have any questions or concerns about the return process, please feel free to reach out to us at We are here to assist you. 

We strive to process your return as efficiently as possible and provide you with a refund once the returned item is received and inspected. Please note that the refund will be issued using the same payment method used during the original purchase or otherwise agreed.

Please note that buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please be aware that when processing a refund, only the cost of the product will be reimbursed. Shipping fees are non-refundable. Additionally, please note that the time it takes for the refund to appear in your bank account or on your credit card statement may vary, as it is subject to the processing timelines of your financial institution.

Thank you for choosing Cotton Castle. We value your satisfaction and are committed to making your shopping experience enjoyable and hassle-free.